Covid information
WE ANSWER YOUR QUESTIONS
Dear guests,
surely you have some questions about your stay or booking.
On this page you will find all the information about Covid-19/Corona. We are in close contact with the medical and hygienic staff of the Johannesbad Group. You can be sure that we do our best to protect the health of our guests and our employees. We greatly appreciate your trust and look forward to seeing you again soon!
The following information reflects our current state of knowledge and is continuously adapted to current developments.
Information on the amendment of the Infection Protection Measures Ordinance in Bavaria. If you cannot find the answer to your question on this page, our team will be happy to assist you.
JOHANNESBAD HOTELS BAD FÜSSING
Contact service center: +49 (0) 8531 23-2909 or by e-mail to info@johannesbad-hotels.com.
JOHANNESBAD HOTELS BAD HOFGASTEIN
Contact Hotel Palace: Tel. + 43 (0) 6432 6715 0 | e-mail info.palace@johannesbad.com
Contact Hotel St. Georg: Tel. +43 (0) 6432 6100 0 | e-mail info.stgeorg@johannesbad.com
Questions & Answers
Requirements for a stay and your arrival:
For our hotels in Bad Füssing (Germany) applies:
Important: If you feel ill, please contact us BEFORE your arrival.
Otherwise applies from April 3, 2022:
no obligatory masks
no 3G access control
no distance regulations
Nevertheless, we politely remind you of your personal responsibility and appeal to you to independently adapt your actions according to the situation.
The guest is required to observe the existing regulations for use on site and to inform the host or staff immediately in the event of typical corona symptoms.
Access requirements as of April 3, 2022 for the Johannesbad Therme:
No more access controls (no proofs / no G-rules).
Recommended wearing of FFP2 mask up to the changing rooms
Please continue to keep a distance of 1.5 m from non-household persons on your own responsibility
Situations can change and develop quickly. We recommend:
Check our website at www.johannesbad-hotels.com/corona and, if necessary, the websites of the spas and other establishments relevant to you for any restrictions before you arrive.
Follow the news!
In case of doubt: Call us!
The following applies to our hotels in Bad Hofgastein (Austria):
Important: If you feel ill, please contact us BEFORE your arrival.
All the latest information about entering Austria and arriving at our hotels can be found on the website of the Ministry of Social Affairs and austria.info!
The guest is required to observe the locally existing usage regulations and in case of typical corona disease symptoms to inform the host or the staff immediately.
Testing possibilities in Austria or on site (partly for a fee): https://www.salzburg.gv.at/themen/gesundheit/corona-virus/coronatests.
Situations can change and develop quickly. We recommend:
Inform yourself before your arrival according to the current official regulations of our region and, if necessary, on the websites of the thermal spas, mountain railroads and other businesses relevant to you about any restrictions.
https://www.austria.info/de/service-und-fakten/coronavirus-situation-in-oesterreich/einreise-nach-oesterreich
Follow the news!
In case of doubt: Call us!
Current infection figures in the region
Here you can find out the current infection figures in the region.
Bad Füssing
Current figures of the RKI:
https://experience.arcgis.com/experience/478220a4c454480e823b17327b2bf1d4
Info from the district:
https://www.landkreis-passau.de/landkreis-verwaltung-politik/aktuelles/aktuelle-meldungen/corona-die-entwicklung-im-landkreis-passau/
What are the new and risk-free cancellation policies?
We have adapted our cancellation regulations to the current situation and optimized them for you!
Bad Füssing
As a direct booker, you can cancel with us free of charge up to 7 days before arrival.
If you have booked through a tour operator, the cancellation conditions of the tour operator apply.
Free cancellation until the day of arrival:
So that you can plan your vacation without worry, we guarantee free cancellation, even after the 7-day period has expired, as soon as there is an official travel warning for Bad Füssing.
For stays from 22.12. to 31.12.2022, the following separate cancellation conditions apply:
Cancellation up to 28 days before arrival: 0% of the agreed price.
Cancellation less than 28 days until 14 days before arrival: 20% of the agreed price
Cancellation less than 14 days to 4 days before arrival: 50% of the agreed price
Cancellation less than 4 days before arrival or in case of no-show: 80% of the agreed price
Should this case occur, we will of course cancel your reservation free of charge.
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Bad Hofgastein
As a direct booker, we allow you flexible cancellation fees so you can book your vacation without worry. If you have booked through a tour operator, the cancellation conditions of the tour operator apply.
Travel period until 24.12.2022:
up to 14 days before arrival free of charge
in case of cancellation up to 7 days before arrival 50% of the travel price will be charged
in case of cancellation up to 3 days before arrival 70% of the travel price will be charged
thereafter 90% of the travel price
if you do not arrive, or arrive late, or depart early, 100% of the tour price will be charged
otherwise the general terms and conditions of the hotel industry (AGBH) apply
Free cancellation until the day of arrival due to Covid-19:
In order for you to plan your vacation without worries, we guarantee a free cancellation as soon as one of these reasons is present:
official travel warning for the Gastein valley
in case of a border closure which makes the arrival impossible
if, due to Covid-19, a booked congress or the booked entrances to the Heilstollen are not possible
if you fall ill with Covid-19 (present a positive test result)
if you have to go into an officially ordered quarantine (present a certificate)
Should one of these cases occur, we will of course cancel your reservation free of charge.
What do I have to pay attention to in the hotel restaurant?
We also do everything we can to protect our guests and employees in the restaurant business.
From April 3, 2022, the mask requirement will also be waived in Bavaria and you will be able to move around the entire hotel without a mask. Nevertheless, we would like to point out to avoid group formations and crowds, for example at the buffet, if possible.
Thank you very much!
Use of the hotel wellness areas
As of today, we are allowed to open the pool areas of the hotels for you and you can also use our offers for massages and beauty treatments. (if necessary, conditions on the part of the authorities are to be considered).
The wellness areas of the hotels can currently be used without restrictions.
Unfortunately, no compensation can be granted for the loss of use and restrictions due to the authorities.
Current information Johannesbad Therme
Access requirements from 03.04.2022 Johannesbad Therme
No more access controls (no proofs / no G-rules)
Wearing of FFP2 mask recommended up to the changing rooms
As before, please keep a distance of 1.5 m from non-household persons on your own responsibility.
Open are all pools without pneumatic attractions inside and outside, with the exception of the swimmer pool. Furthermore, the steam sauna, the solarium, as well as the sauna area will remain closed until further notice.
Current information, also about the opening hours of the Johannesbad Therme can be found HERE.
Special notes for our guests in Austria
Tested! Hotels in Austria bear the SECURE HOSPITALITY seal of approval
Our two hotels in Bad Hofgastein are official participants in the "Safe Hospitality" initiative in Austria. Thus, we send a clear signal for the adherence to safety and hygiene measures in the fight against the Covid-19 virus and thus for the most carefree vacation possible with us. Our employees at these two locations regularly take part in local testing for the Covid 19 virus.
All info around Gastein
The cable car companies in Gastein and Gasteinertal Tourism will take all necessary measures to ensure that our guests can experience Austria with the greatest possible safety.
HERE you will always find the latest information - all about Gastein.