Cancellation conditions:
SUMMER (Travel period: 16.04.2023 - 23.12.2023 + 14.04.2024 - 21.12.2024)
A free cancellation of the reservation is up to 14 days before arrival. After this day we will charge:
- until 7 days before arrival 50% from total amount
- until 3 days before arrival 70% from total amount
- after that 90% of the total amount will be charged
- by no show or early departure 100% of the total amount will be charged
Otherwise, the general terms and conditions of the hotel industry (AGBH) apply
WINTER (Travel period: 24.12.2022 - 16.04.2023 + 23.12.2023 - 14.04.2024)
A free cancellation of the reservation is up to 30 days before arrival. After this day we will charge:
- until 14 days before arrival 50% from total amount
- until 7 days before arrival 70% from total amount
- in the last 6 days 90% of the total amount will be charged
- by no show or early departure 100% of the total amount will be charged
Otherwise, the general terms and conditions of the hotel industry (AGBH) apply
Free cancellation due to Covid-19 - up to the day of arrival for the following reasons:
So that you can plan your vacation carefree, we guarantee you a free cancellation as soon as one of these reasons applies:
- official travel warning for the Gastein valley from the government
- closed borders that makes it impossible to arrive in our hotel
- if you are Covid-19 positive (a PCR-test result is necessary)
- should you need to go to a government-mandated quarantine because of Covid-19 (official notification is necessary)
- if a booked congress or the booked entrances to the Heilstollen cannot take place due to Covid-19
We recommend taking out cancellation insurance:
Hotel cancellation insurance:
We want you to feel secure and therefore recommend that you take out cancellation insurance. With Europäische Reiseversicherung's hotel cancellation insurance, you are well protected!
a) Hotel Cancellation Plus Insurance (incl. helicopter rescue)
>>>> here Plus insurance for Hotel St. Georg conclude
>>>> here Plus Insurance for Hotel Palace conclude
b) Hotelstorno Premium insurance (incl. helicopter recovery costs and accident benefits)
>>>> here take out Premium Insurance for Hotel St. Georg
>>>> here take out Premium Insurance for Hotel Palace
