JOHANNESBAD HOTELS Downloads & FAQs

Anyone who has reached the age of 18 can register for the Johannesbad Hotels Loyalty Club. A valid e-mail address is required for this.

An individual profile is created for each member, under which the membership is managed. Only one account can be created per e-mail address, so joint accounts are not possible. The contents and benefits of Loyalty Club membership are not transferable to other persons.

You can register any time on the Loyalty Club homepage under "Mitglied werden" or even more easily at www.johannesbad-hotels.com/treue-club/jetzt-mitglied-werden.

Please note: a valid and current e-mail address must be provided.

Participation in the Johannesbad Hotels Loyalty Club is of course free of charge.

If you cannot find the information you are looking for in the FAQs on the Loyalty Club homepage and in the member portal, we will of course be happy to help you.

Please contact us either in writing at treueclub@johannesbad.com or by telephone on +49 (0) 8531 23-2909 for the hotels in Bad Füssing and +43 6432/67150 for the Hotel Palace in Bad Hofgastein.

In the member portal of the Johannesbad Hotel Loyalty Club you will find your profile and further information about your membership. You will find access on the Loyalty Club homepage in the top right field ("Login member portal"). The member portal can be used both on the web and via smartphone.

If you are using the member portal for the first time, simply click on "Sie wollen sich zum ersten Mal anmelden oder haben Ihr Passwort vergessen" in the login screen. Then enter your e-mail address and you will receive a password from us.

Important: Please always use the e-mail address registered with the Loyalty Club.

You can find your membership number in the Johannesbad Hotels Loyalty Club member portal. After registering, you will see the digital Loyalty Club card on the start screen of the portal and you will find the corresponding membership number under your name. Please have your number ready when making inquiries about the Loyalty Club.

The welcome voucher will be sent automatically by e-mail. Please note that it is unfortunately not possible to resend the voucher - even if the e-mail has been accidentally deleted. It cannot be sent by post.
It is not possible to issue the voucher retroactively. The voucher is sent automatically, so we have no influence on this.

To redeem the voucher on site, please present it either digitally (via email) or in printed form.
The welcome voucher is valid for 6 months, and its validity cannot be extended.

The birthday voucher will be sent automatically by e-mail. Please note that subsequent dispatch is unfortunately not possible - even if the e-mail is deleted by mistake.
It cannot be sent by post.
It is not possible to issue the voucher retroactively. The dispatch is automatic, so we have no influence on this. This also applies to welcome vouchers.
In order for the voucher to be redeemed on site, please present it either digitally (by e-mail) or in printed form.
The validity of the vouchers cannot be extended. Birthday vouchers are valid for 1 year, welcome vouchers for 6 months.
In order to be able to send you your birthday voucher, we need a valid e-mail address.

One possible reason for this is that we do not have your email address. Please log in to the member portal and make sure that the data you have stored there, including your email address, is up to date. This is the only way we can guarantee you smooth communication. Please also check your spam folder.

In the Johannesbad Hotels Loyalty Club there are the status levels Silver, Gold and Platinum. For all members, we grant a percentage discount on direct bookings, depending on the respective status level (3, 7 or 10%). There are also additional benefits for higher status levels.

The respective status of a member is determined by the number of nights spent in Johannesbad Hotels within the last 2 years. If you have spent at least 14 nights with us in the previous 24 months, based on the respective date of consideration, you are in the Gold status level. If you have spent at least 30 nights with us in the previous 24 months, based on the respective time of observation, you are at Platinum status level. As a newly registered member, you are automatically in the Silver status level at the start.

For the purposes of the Loyalty Club, all nights resulting from direct bookings from the date of registration and spent by the member in a Johannesbad Hotel are taken into account.

You can find your current status level and further information about your membership in the Johannesbad Hotel Loyalty Club member portal, accessible via the Loyalty Club homepage in the box at the top right ("Login member portal").

If you are using the member portal for the first time, simply click on "Sie wollen sich zum ersten Mal anmelden oder haben Ihr Passwort vergessen" in the login screen. Then enter your e-mail address and you will receive access data from us.

Important: Please always use the e-mail address registered with the Loyalty Club.

You are welcome to provide us with a valid and up-to-date e-mail address at any time. Simply contact us at treueclub@johannesbad.com and we will make the changes.

With our new loyalty club, we want to achieve one thing above all for our guests: we want to be able to say THANK YOU quickly and easily for the loyalty you have shown us.

Therefore, from 01.01.2024, there will be an immediate price advantage for our loyal guests on all overnight stays and packages/arrangements for direct bookings via the homepage or by telephone (DE-Hotels Bad Füssing +49 8531/23-2909 / AT-Hotel Palace +43 6432/67150).

As the higher the status, the greater the monetary discount, this format allows us to reward more loyalty with more savings.

From 08.01.2024, the collection of points for revenue generated in the hotel will therefore no longer apply; in future, the number of overnight stays will be decisive for your status.

Regardless of their status, all members will continue to receive the star on the Walk of Fame in the hotels in Bad Füssing on their 30th stay!

The status you acquired as part of your previous membership (Silver, Gold or Platinum) will also be retained for the time being as part of the new Johannesbad Hotels Loyalty Club. Your status will be reviewed for the first time on 31.12.2024, so that you can continue to benefit from the new percentage rates until then in any case and when you have reached the number of nights required for the respective status.
status, you will of course continue to benefit from the new percentage discounts.

If you were previously a basic member (red card), you will automatically be transferred to the silver level of the new Loyalty Club.

From 01.01.2024, each member will be provided with an individual profile. Existing partner cards will therefore be transferred to separate profiles.

From 01.01.2024, Club cards will no longer be issued in credit card format. In doing so, we want to take a further step towards environmental protection and, together with you, reduce the burden on our planet. In the future, the membership number will be sufficient for the successful handling of your membership.

All you have to do is click on "Sie wollen sich zum ersten Mal anmelden oder haben Ihr Passwort vergessen" in the login screen of the member portal (top right of the Loyalty Club homepage). Then enter your e-mail address and you will receive a new password from us.

You can easily convert your collected JoBa points into vouchers until December 31, 2026. After this date, the points will automatically expire.

Conversion is simple and can be done online through our member portal. Unfortunately, our reservation team cannot process your points over the phone. We also cannot apply the points on-site (upon arrival).

To use your voucher on-site, please order it online through the member portal well in advance of your stay.

Once you have ordered the voucher, we will create it for you and send it by mail. This usually takes about 7 days. Currently, direct delivery via email is not possible.