FREQUENTLY ASKED QUESTIONS & INTERESTING DOWNLOADS
Who can sign up for the loyalty program Treue-Club?
In general, anyone who has reached the age of 18 can register for the loyalty club. Each member is then assigned an individual profile under which the membership is managed. Joint accounts are therefore not possible, and the contents and benefits of Loyalty Club membership are not transferable to other persons.
Where can I register for the loyalty club and is participation free of charge?
You can register any time on the Loyalty Club homepage under "Mitglied werden" or even more easily at www.johannesbad-hotels.com/treue-club/jetzt-mitglied-werden.
Please note: a valid and current e-mail address must be provided.
Participation in the Johannesbad Hotels Loyalty Club is of course free of charge.
What contact channels are there for the loyalty club?
If you cannot find the information you are looking for in the FAQs on the Loyalty Club homepage or in the member portal, we will of course be happy to help you.
Please contact us either in writing at treueclub@johannesbad.com or by telephone on +49 (0) 8531 23-2909.
Where can I find my Loyalty Club profile?
In the member portal of the Johannesbad Hotel Loyalty Club you will find your profile and further information about your membership. You will find access on the Loyalty Club homepage in the top right field ("Login member portal"). The member portal can be used both on the web and via smartphone.
If you are using the member portal for the first time, simply click on "Sie wollen sich zum ersten Mal anmelden oder haben Ihr Passwort vergessen" in the login screen. Then enter your e-mail address and you will receive a password from us.
Important: Please always use the e-mail address registered with the Loyalty Club.
Do I need a loyalty club card to enjoy all the benefits?
From 01.01.2024, Club cards will no longer be issued in credit card format. In doing so, we want to take a further step towards environmental protection and, together with you, reduce the burden on our planet. In the future, the membership number will be sufficient for the successful handling of your membership.
Where can I find my Loyalty Club membership number?
You can find your membership number in the Johannesbad Hotels Loyalty Club member portal. After registering, you will see the digital Loyalty Club card on the start screen of the portal and you will find the corresponding membership number under your name. Please have your number ready when making inquiries about the Loyalty Club.
I have not yet registered an e-mail address with the Loyalty Club, how do I proceed?
You are welcome to provide us with a valid and up-to-date e-mail address at any time. Simply contact us at treueclub@johannesbad.com and we will make the changes.
I have forgotten my password. How do I get a new one?
All you have to do is click on "Sie wollen sich zum ersten Mal anmelden oder haben Ihr Passwort vergessen" in the login screen of the member portal (top right of the Loyalty Club homepage). Then enter your e-mail address and you will receive a new password from us.
Will joint accounts remain valid after 01.01.2024?
From 01.01.2024, each member will be provided with an individual profile. Existing partner cards will therefore be transferred to separate profiles.
How does the (new) loyalty club work from 01.01.2024?
With our new loyalty club, we want to achieve one thing above all for our guests: we want to be able to say THANK YOU quickly and easily for the loyalty you have shown us.
Therefore, from 01.01.2024, there will be an immediate price advantage for our loyal guests on all overnight stays and packages/arrangements for direct bookings via the homepage or by telephone (DE-Hotels Bad Füssing +49 8531/23-2909; AT-Hotel Palace +43 6432/67150, AT-Hotel St. Georg +43 6432/61000).
As the higher the status, the greater the monetary discount, this format allows us to reward more loyalty with more savings.
From 08.01.2024, the collection of points for revenue generated in the hotel will therefore no longer apply; in future, the number of overnight stays will be decisive for your status.
What status levels are there and what are the benefits?
In the Johannesbad Hotels Loyalty Club there are the status levels Silver, Gold and Platinum. For all members, we grant a percentage discount on direct bookings, depending on the respective status level (3, 7 or 10%). There are also additional benefits for higher status levels.
How is my Loyalty Club status determined?
The respective status of a member is determined by the number of nights spent in Johannesbad Hotels within the last 2 years. If you have spent at least 14 nights with us in the previous 24 months, based on the respective date of consideration, you are in the Gold status level. If you have spent at least 30 nights with us in the previous 24 months, based on the respective time of observation, you are at Platinum status level. As a newly registered member, you are automatically in the Silver status level at the start.
For the purposes of the Loyalty Club, all nights resulting from direct bookings from the date of registration and spent by the member in a Johannesbad Hotel are taken into account.
Where can I see my status level and other current information about my membership?
You can find your current status level and further information about your membership in the Johannesbad Hotel Loyalty Club member portal, accessible via the Loyalty Club homepage in the box at the top right ("Login member portal").
If you are using the member portal for the first time, simply click on "Sie wollen sich zum ersten Mal anmelden oder haben Ihr Passwort vergessen" in the login screen. Then enter your e-mail address and you will receive access data from us.
Important: Please always use the e-mail address registered with the Loyalty Club.
Star on the "Walk of Fame" in Bad Füssing
Regardless of their status, all members will continue to receive the star on the Walk of Fame in the hotels in Bad Füssing on their 30th stay!
What happens to the loyalty points I have collected so far?
Your points earned up to 07.01.2024 (last day of departure) will of course be retained.
You have the option of continuing to redeem them for non-cash rewards or hotel vouchers until 31.12.2026.
vouchers. As a further option, we also offer you brand new value vouchers against redemption
your points! You can redeem your points in our well-known member portal, which you can access via our homepage www.johannesbad-hotels.com/treue-club.
Will my previous status level change in the new loyalty club?
The status you acquired as part of your previous membership (Silver, Gold or Platinum) will also be retained for the time being as part of the new Johannesbad Hotels Loyalty Club. Your status will be reviewed for the first time on 31.12.2024, so that you can continue to benefit from the new percentage rates until then in any case and when you have reached the number of nights required for the respective status.
status, you will of course continue to benefit from the new percentage discounts.
If you were previously a basic member (red card), you will automatically be transferred to the silver level of the new Loyalty Club.